Frequently asked questions
Can I change or cancel my Order?
Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.
If there is a change that needs to be made, such as a change in product/colour or shipping address, please contact us immediately via the contact page and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner supplies.
Once the parcel has made its way into the hands of our courier, we are unable to make any more changes, including a change of address.
If we cannot cancel an item of the order, you are welcome to return it according to our Returns Policy.
When will I receive my order?
As soon as your order has been placed and payment has been received, a chain of events is set in motion to package your order and have it dispatched from our Australian warehouse as soon as possible!
We aim to deliver all products within 5-10 business days. Occasionally however, there can be delays with our couriers. Please contact us via our contact page if it has been more than 10 business days since you placed your order.
How much does shipping cost?
We are excited to offer free shipping Australia Wide!
Where can I view your refund & return policies?
Our refund and return policies can be viewed here! Return Policy